postal, parcel
& logistics professionals





PLCWW examined the efficiency of the Government Mail operation in 2008 and helped us identify savings of 12% in our direct Operational costs. They also coached us in the use of project management techniques based on the PRINCE model.

PLCWW also helped us in examining a number of strategic issues for our business including the design of a more robust costing model for future pricing and providing valuable input into our Sales and Customer Management and Management Information Systems.

The recommendations are currently being implemented and a number of benefits have already been achieved. We were impressed by the quality of the work produced with the whole assignment being delivered to budget and to timescale.

Nigel Bennett
Director of Core Services
Government Car & Despatch Agency






We have worked closely with PLCWW on a number of postal related projects. Their expertise on the many facets of postal operations has proved invaluable and has contributed significantly to the successful bidding and completion of projects on time and to budget and to client satisfaction with the outcomes.

We will continue to seek opportunities to work with PLCWW in the future.

Phil Burns
Frontier Economics





PLCWW has undertaken a number of consultancy assignments for Guernsey Post since 2003. A number of these assisted in improving our quality of service both within the Bailiwick and to and from the UK. In addition, PLCWW also helped with a customer retention strategy in the face of significant price increases and provided valuable assistance in a number of efficiency studies relating to the Christmas operation and automation.
The most significant assistance was in the provision of quality interim managers. In 2006 the company sourced an interim Chief Executive who worked for 7 months in a difficult period for GPL in submitting a successful three year tariff application, negotiating a new three year contract with Royal Mail and facing up to an Efficiency Review imposed by the postal regulator. The company also turned a previous year’s loss into a profit whilst achieving record quality of service. In 2007 PLCWW provided an interim Employee Relations Manager (ERM) for 6 months who achieved a significant improvement in employee relations, negotiating several new policies with the trade unions, including a cutting edge redundancy agreement and supporting the operational director in achieving a major overhaul of operations. The interim ERM has subsequently been appointed as HR Director of GPL.

Dudley Jehan
Guernsey Post Limited





We asked PLCWW to design and deliver a training course for all our employees to give them a very good understanding of how Royal Mail’s operation works in the UK.

From start to finish, the course took four weeks to design and deliver to all our staff. It met our expectations in terms of content and style of delivery and in fact had been put together to a high standard. Feedback from trainees was excellent and the material used now sits on our intranet for continuous reference.

Tim Brown






Postal and Logistics Consulting Worldwide provided us with an extremely helpful analysis of our postage needs, and designed practical and cost effective solutions to help us cut our postage costs and improve our efficiency. It proved to be a worthwhile consultation.

Kathryn Delderfield
Operations Director
Youth for Christ

  • The End of 1st Class

    Several European Postal administrations are starting to review the future of their mail services in light of continuing falling mail volumes.  Denmark has already announced it will cease 1st class mail and Saturday deliveries. While Direct Mail appears to be enjoying something of a resurgence and packet volumes continue to grow postal authorities are faced with a dilemma.  Insufficient 1st class volumes to justify the network costs but an E-commerce marketplace that increasingly wants items delivered with speed.  With TNT exiting from the final mile mail delivery market and Royal Mail loosing share in the crucial E-commerce market will we see a major change to the basic 1st/2nd service specification in the UK?

  • PLCWW helps businesses go digital

    After 12 years successfully supporting businesses manage their postal operations we now spend more of our time supporting the same businesses move to digital media.  More specifically to integrate their postal operation with their digital communications systems.  Recent work with local authoroties have shown how significant savings can be made even though physical and digital communications systems have to run side by side.

    The opportunities in the Uk and Europe for businesses to integrate physical and digital is significant and those that went totally digital are now moving to redevelope physical mail in a controlled way.  Recent volume data form UK and european postal administrations suggests the decline in post is flattening as companies look for ways to appeal to consumers who have sophisticated digital systems that make selling on line more difficult.

  • Intelligent Barcodes or tracking your mail…

    Want to know where your mail item is in the mail delivery system, well now you can. Later this year Mailmark will use intelligent barcodes to effectively track mail and report where it is in the mail system.

Postal Issues
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