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Sharp decline or bottomed out?...
While mail volumes continue to decline there are suggestions from some industry observers that the bottom might be in site. With retailers under pressure and stores closing at an increasing rate how will businesses get their items in front of potential buyers. The internet will remain a major force but it’s not for everyone and not for every occasion. We increasingly see businesses thinking beyond the internet. Understanding the role of mobile, mail, leafleting and inserts as an integrated whole is a real challenge and knowing the role each plays for your target audience not easy to understand.
How do you measure productivity?...
PLCWW CEO Steve Hannon featured as a key contributor in Postal Technology International’s article on the best ways to drive productivity. The debate about the frequency of deliveries in a market of declining volumes continues with politicians having to decide when to change the standards. Several countries across the world have already reduced the frequency of deliveries while customers appear to have increased their desire to have next day delivery of items as the ‘norm’. It increasingly begs the question ‘’Does the regulatory environment help or hinder productivity in the postal industry?’.
PLCWW on BBC Today...
Chief executive Steve Hannon recently appeared on the BBC Today programme. Steve discussed how Royal Mail had turned its finances around which has now lead to speculation that privatisation is on the cards. The programme makers were keen to get an operational viewpoint on how Royal Mail had improved its operational performance over several years and how the profile of the mail carried had changed.
Paying as you save...
PLCWW is celebrating 10 years of saving customers money by offering to identify the options to save postage and pay for the work out of the savings made. Chief Executive Steve Hannon said ‘we have been successfully helping businesses make real postage savings for 10 years and believe there are still opportunities for companies to obtain effective and cheaper postage charges. For those who have resisted the need to change the way they buy postage or never had the budget to look at the effective alternatives postal products there is no longer any excuse for not acting’.
Royal Mail Announce Record Price Increases...
Royal Mail price increases averaging 30% apply from April 2012.With some prices rising by as much as 70% they will seriously affect all business customers. Royal Mail has also revamped their Product Portfolio and product specifications and there are changes to VAT, thereby creating further complexity for customers. Businesses that still use stamps will also see their postal bill rocket, with a first-class stamp rising to 60p and second-class to 50p, increases of 30% and 38% respectively. PLCWW have analysed the Tariff and Product Portfolio changes in detail and are able to advise on the best way for businesses to mitigate and minimise the effect of these changes.
Delivery times getting shorter...
While the days of waiting 28 days for delivery are long gone waiting a week is still not uncommon, but the trend is definitely downward with next day delivery becoming a standard offering. Same day delivery is now a reality but is unlikely to be available on a broad scale. Direct suppliers should have a robust delivery network that can offer a choice of delivery times to match customer requirements. Delivery companies have a range of options but posters seem unwilling to establish clear choices yet with expert help it’s a simple task.
Biggest Price Rise Ever?...
Apparently not but in a recession the postal price hikes are unwelcome news. It’s time to review spend and products used to ensure best value for money. PLCWW are offering a free postal check to anyone wanting to be sure they have the right postal product mix, just email email@example.com
These articles are only available to individuals and organisations who have registered for this service.
Postal Regulation in the UK has not worked. Who says so? No other than Ofcom, who took over the mantle of UK postal regulator from Postcomm on 1st October 2011.
The Home Delivery Conference in London was very much around e-retailing and covered the whole supply chain and customer experience. Read about the key conclusions.
Problems and Opportunities offered by the Xmas Mail Market Why do postal operators ignore the marketing opportunities of Xmas?
Is there a future for mail. Is the electronic bandwagon the death of mail?
Advice Centres. An article produced for PTI showing the value of taking advice on mail issues.
Postal Address data, an underperforming revenue stream. PLCWW discuss the opportunities for non postal revenue generation from the use of address data.