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Chief executive Steve Hannon recently appeared on the BBC Today programme. Steve discussed how Royal Mail had turned its finances around which has now lead to speculation that privatisation is on the cards. The programme makers were keen to get an operational viewpoint on how Royal Mail had improved its operational performance over several years and how the profile of the mail carried had changed.
Paying as you save...
PLCWW is celebrating 10 years of saving customers money by offering to identify the options to save postage and pay for the work out of the savings made. Chief Executive Steve Hannon said ‘we have been successfully helping businesses make real postage savings for 10 years and believe there are still opportunities for companies to obtain effective and cheaper postage charges. For those who have resisted the need to change the way they buy postage or never had the budget to look at the effective alternatives postal products there is no longer any excuse for not acting’.
Royal Mail Announce Record Price Increases...
Royal Mail price increases averaging 30% apply from April 2012.With some prices rising by as much as 70% they will seriously affect all business customers. Royal Mail has also revamped their Product Portfolio and product specifications and there are changes to VAT, thereby creating further complexity for customers. Businesses that still use stamps will also see their postal bill rocket, with a first-class stamp rising to 60p and second-class to 50p, increases of 30% and 38% respectively. PLCWW have analysed the Tariff and Product Portfolio changes in detail and are able to advise on the best way for businesses to mitigate and minimise the effect of these changes.
Delivery times getting shorter...
While the days of waiting 28 days for delivery are long gone waiting a week is still not uncommon, but the trend is definitely downward with next day delivery becoming a standard offering. Same day delivery is now a reality but is unlikely to be available on a broad scale. Direct suppliers should have a robust delivery network that can offer a choice of delivery times to match customer requirements. Delivery companies have a range of options but posters seem unwilling to establish clear choices yet with expert help it’s a simple task.
Biggest Price Rise Ever?...
Apparently not but in a recession the postal price hikes are unwelcome news. It’s time to review spend and products used to ensure best value for money. PLCWW are offering a free postal check to anyone wanting to be sure they have the right postal product mix, just email email@example.com
Digital mail takes hold...
More companies announce agreements with operators to move all their inbound mail to a digital format. The era of the digital communications is clearly with us and PLCWW has been advising several of its clients of the benefits of this approach. How long before the physical letter follows the cheque?
Training Ofcom in postal matters...
PLCWW has been training Ofcom staff in postal issues and operations to assist them as they take over responsibilities from Postcomm. Ofcom are experts in Regulation but some staff are not familiar with the workings of the postal industry and wanted to be better informed. A number of training sessions were undertaken to help staff understand the market better. A PLCWW paper on postal regulation is available in the papers section below.
These articles are only available to individuals and organisations who have registered for this service.
Postal Regulation in the UK has not worked. Who says so? No other than Ofcom, who took over the mantle of UK postal regulator from Postcomm on 1st October 2011.
The Home Delivery Conference in London was very much around e-retailing and covered the whole supply chain and customer experience. Read about the key conclusions.
Problems and Opportunities offered by the Xmas Mail Market Why do postal operators ignore the marketing opportunities of Xmas?
Is there a future for mail. Is the electronic bandwagon the death of mail?
Advice Centres. An article produced for PTI showing the value of taking advice on mail issues.
Postal Address data, an underperforming revenue stream. PLCWW discuss the opportunities for non postal revenue generation from the use of address data.