postal, parcel
& logistics professionals

Postal and Logistics Consulting Worldwide is a company of professional Postal and Logistics Experts who help Posters, Regulators, and Postal Operators around the world make informed decisions and deliver value for money outcomes.

We employ seasoned managers with a proven record of delivery. We are transparent in our charges and fees and while we have an in depth knowledge of the postal and logistics industry we are fiercely independent of any operator.
 
Since 2003 we have existed to provide solutions and outcomes to the issues facing postal and logistics industry users, operators and regulators in an ever changing market place.
 
Our clients are wide ranging from private and public sector posters to the Postal Services Commission; from transactional mailers to batch and magazine producers; and we advise on all types of domestic and international mail. We have advised some of the largest posters in the world as well as some of the remotest islands. We only operate in the postal logistics industry and we are passionate about mail.

PLCWW Ltd
Registered in England No. 04788844
Registered Office: 92 Pattison Lane, Woolstone, Milton Keynes, Buckinghamshire, England, MK15 0AF


Jerry Cope : Chairman

Jerry Cope

Chairman

Jerry Cope is a former Group Managing Director of Royal Mail where he held a number of Board appointments covering both the UK and International Businesses. Since leaving Royal Mail he has built up a portfolio of public and private sector appointments, including a 7-year term as Chair of Kingston University.

He has been Chair of the Prison Pay review body since 2005, as well as being Executive Chair of a change management and leadership consultancy. He also holds a number of non-executive appointments, with an international dimension.

He is a results-driven, change-orientated, customer-focused leader and manager with an excellent track record of setting, communicating and implementing clear directions and strategy. He has worked in high-profile environments including with government ministers, senior civil servants and regulators.

jerrycope@plcww.com
 
Steve Hannon : Chief Executive

Steve Hannon

Chief Executive

Steve is a successful programme and change manager with over 35 years experience in the postal and logistics industry. A clear thinker who can see both the wider strategic picture as well as the attention to detail required when implementing successful change. 

As Royal Mail's operations director he had a proven record in devising, planning and deploying a number of multi million pound programmes that improved quality and reduced the cost base of the company.  He also spent a period as interim CEO of Guernsey Post where he successfully negotiated major agreements with Royal Mail and the postal regulator on pricing and tariffs that improved the profitability of the business. 

He has a deep understanding of the postal market, postal regulation and the economics of the industry. He has led several assignments that resulted in major efficiency and cost savings for clients in additions to devising strategies for customer retention, market entry and service quality.

stevehannon@plcww.com
 
John Nicolson : Logistics Director

John Nicolson

Logistics Director

John Nicolson is a logistics expert with wide-ranging line management experience in the courier, parcel, express, and logistics fields. He also has extensive experience in the acquisition of companies and development of joint venture projects.

As Commercial Director and Strategy Director of the Logistics business unit of Royal Mail he led the re-engineering of the mail transport pipeline.

He has led projects involving market studies and model developments of the potential market for logistics in Europe and assessed the degree of opportunity for growth via acquisition. He was European Logistics Director at Diversey Operations Ltd responsible for product supply to Europe, Middle East, Africa and Asia Pacific.  There he developed a European Supply Strategy which helped raise inter country supply performance. He has also held senior positions in logistics and procurement in the brewing and engineering industries.

For PLCWW he has worked on assignments involving the benchmarking of internal mail courier services, research on the UK packet, parcel and express market and developing and investigating options for Royal Mail’s Universal Service Obligation. All projects involved operational and cost modeling.

johnnicolson@plcww.com
 
Geoff Lambert : Director

Geoff Lambert

Director

Geoff has spent over 25 years in Sales and Marketing, 16 of which were in Commercial roles in the distribution industry. As a Market Research professional he helped pioneer the development of End-to-End quality of service measurement for mail services both in the UK and Europe.

As Marketing Director, he launched the Special Delivery service range for Royal Mail and this remains the brand leader in the sector. As a Sales Director he developed the role of customer perception and satisfaction surveys as the driver of operations activity in order to deliver customer driven service.

He has provided consultancy to express and mail operators in South Africa, Argentina, Australia and New Zealand.

More recently he was a founding Director of Royal Mails Media Markets and played a leading role in the establishment of the Mail Media Centre and the expansion of Media products in the UK. He has extensive research experience and market knowledge of the mail markets in the UK and has held non-executive positions within the wider mailing industry.

He has extensively advised posters on the opportunities developing in a deregulated market and provided market based evidence to support the process for determining price controls in the UK.

geofflambert@plcww.com
 
Jim Pang : Director

Jim Pang

Director

Jim Pang is a commercially focused, hands on ex Managing Director with over 30 years experience of the postal industry.

Incorporating an international career in Postal and Electronic Communications and also including internet security services and e-commerce.

Jim has extensive experience of planning and delivering major strategic projects. and track record of delivering successful new business ventures, mergers & acquisition and business recovery.

jimpang@plcww.com
 

News
  • The End of 1st Class

    Several European Postal administrations are starting to review the future of their mail services in light of continuing falling mail volumes.  Denmark has already announced it will cease 1st class mail and Saturday deliveries. While Direct Mail appears to be enjoying something of a resurgence and packet volumes continue to grow postal authorities are faced with a dilemma.  Insufficient 1st class volumes to justify the network costs but an E-commerce marketplace that increasingly wants items delivered with speed.  With TNT exiting from the final mile mail delivery market and Royal Mail loosing share in the crucial E-commerce market will we see a major change to the basic 1st/2nd service specification in the UK?

  • PLCWW helps businesses go digital

    After 12 years successfully supporting businesses manage their postal operations we now spend more of our time supporting the same businesses move to digital media.  More specifically to integrate their postal operation with their digital communications systems.  Recent work with local authoroties have shown how significant savings can be made even though physical and digital communications systems have to run side by side.

    The opportunities in the Uk and Europe for businesses to integrate physical and digital is significant and those that went totally digital are now moving to redevelope physical mail in a controlled way.  Recent volume data form UK and european postal administrations suggests the decline in post is flattening as companies look for ways to appeal to consumers who have sophisticated digital systems that make selling on line more difficult.

  • Intelligent Barcodes or tracking your mail…

    Want to know where your mail item is in the mail delivery system, well now you can. Later this year Mailmark will use intelligent barcodes to effectively track mail and report where it is in the mail system.

Postal Issues
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